Privacy Policy

Your privacy is important

This statement outlines Nature Freedom’s policy on how the Nature Freedom uses and manages personal information provided to or collected by it.

Nature Freedom is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act and is compliant with the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

Nature Freedom may, from time to time, review and update this Privacy Policy to take account of new laws and technology, changes to Nature Freedom’s operations and practices and to make sure it remains suited to the changing legal environment.

What kind of personal information does Nature Freedom collect and how does Nature Freedom collect it?

The type of information Nature Freedom collects and holds includes (but is not limited to) personal information, including sensitive information, about:

  • Participant engagement and support
  • Mentor requirements
  • Activity preferences
  • Contact details

Personal Information you provide:

Nature Freedom will generally collect an individual’s personal information by way of phone calls, emails and meetings. You do have the right to deal with us anonymously or by using a pseudonym, but in almost every circumstance it will not be practical for us to deal with you or provide services to you except for the most general responses to enquiries, unless you identify yourself.

Personal Information provided by other people:

In some circumstances Nature Freedom may be provided with personal information about an individual from a third party, for example dietary requirements and assistance.

In relation to employee records:

Under the Privacy Act, the Australian Privacy Principles do not apply to an employee records. As a result, this Privacy Policy does not apply to Nature Freedom’s treatment of an employee records, where the treatment is directly related to a current or former employment relationship between Nature Freedom and the employee.

How will Nature Freedom use the personal information you provide?

Nature Freedom will use personal information it collects from you for the primary purpose of collection, and for secondary purposes that are related to the primary purpose of collection and are reasonably expected, or to which you have consented.

In relation to direct marketing, Nature Freedom will use your personal information for direct marketing, and you are likely to expect direct marketing: only then will you be sent direct marketing containing an opt out. If we use your personal information obtained from elsewhere, we will still send you direct marketing information which you have consented to, and which will also contain an opt out. We will always obtain your consent to use sensitive information as the basis for any of our direct marketing.

We may use video surveillance for security purposes and the footage will be used only by Nature Freedom and by the providers of our security services for security purposes. Surveillance videos are not used by Nature Freedom for other purposes and the footage is not publicly available. Surveillance cameras are not located in any bathrooms or change room facilities.

Job applicants, staff members and contractors:

In relation to the personal information of job applicants, staff members and contractors, Nature Freedom’s primary purpose of collection is to assess and (if successful) to engage the applicant, staff member or contractor, as the case may be.

The purposes for which Nature Freedom uses the personal information of job applicants, staff members and contractors include:

  • For insurance purposes;
  • Wage, tax and super arrangements
  • Workplace safety and awareness protocols
  • To satisfy Nature Freedom’s legal obligations

When Nature Freedom receives unsolicited job applications, these will usually be dealt with in accordance with the unsolicited personal information requirements of the Privacy Act.


Nature Freedom also obtains personal information about volunteers who assist Nature Freedom in its functions or conduct associated activities, so as to enable Nature Freedom and the volunteers to work together.

Marketing and fundraising:

Nature Freedom treats marketing and seeking donations for the future growth and development of Nature Freedom as important.  Personal information held by Nature Freedom may be disclosed to an organisation that assists in Nature Freedom’s fundraising.

Who might Nature Freedom disclose personal information to?

Nature Freedom may disclose personal information, including sensitive information, held about an individual to:

  • Government departments
  • People providing services to internal activity partners
  • Mentors
  • Anyone you authorise NatureFreedom to disclose information to.

How does Nature Freedom treat sensitive information?

Nature Freedom defines ‘sensitive information’ as:

“information relating to a person’s racial ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences or criminal record, that is also personal information,; and health information about an individual”.

Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purposes, unless you agree otherwise, or the use or disclosure of the sensitive information is allowed by law.

Management and security of personal information

Nature Freedom’s staff are required to respect the confidentiality of personal information and the privacy of individuals.

Nature Freedom has steps in place to protect the personal information Nature Freedom holds from misuse, loss, unauthorised access, modification, interference or disclosure by use of various methods including locked storage of paper records and password access rights to computerised records.

Updating personal information

Nature Freedom endeavours to ensure that the personal information it holds is accurate, complete and up to date. A person may seek to update their personal information held by Nature Freedom by contacting the Privacy Officer of Nature Freedom at any time.

The Australian Privacy Principles and the Health Privacy Principles require Nature Freedom to not store personal information longer than necessary. In particular, the Health Privacy Principles impose certain obligations about the length of time health records must be stored.

You have the right to check what personal information Nature Freedom holds about you.

Under the Commonwealth Privacy Act and the Health Records Act, an individual has the right to obtain access to any personal information which Nature Freedom holds about them and to advise Nature Freedom of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation.

How long will Nature Freedom keep my information?

Under our destruction and de-identification policies, your personal information that is no longer required will be de-identified or destroyed. In many circumstances, however it will be kept for marketing purposes, as you will have consented to that in writing with us.

Enquiries and privacy complaints

If you would like further information about the way Nature Freedom manages the personal information it holds, please contact the Privacy Officer. If you have any concerns, complaints or you think there has been a breach of privacy, please contact the Privacy Officer who will first deal with you usually over the phone. If we then have not dealt satisfactorily with your concerns we will meet with you to discuss further. If you are not satisfied with our response to your complaint within 30 days from this meeting, then you can refer your complaint to the Office of the Australian Information Commissioner.

Melissa Langton

Privacy Officer

Mail: PO Box 1051, Mount Ommaney QLD 4074

Phone: 0408 757 663


Office of the Australian Information Commissioner


Phone: 1300 363 992

Fax: +61 2 9284 9666